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Outdoor Clothing & Equipment Experts in Canada Since 1997
Online Support: 1-866-886-7456
Vancouver Store: 604-875-6767

ECO Outdoor Sports

Customer Service

We want our customers to have a great shopping experience with Eco Outdoor Sports, but we realize that from time to time things can go wrong. If they do, we've made sure you can find any information you need as quickly and easily as possible on our website. In the event you don’t find the answer you're looking for, then our Customer Care Team are on hand to help you. Simply email us via 'Contact Us' or use our Live Chat. Once we've looked into your message, we will get back to you as soon as possible.

Can I amend or cancel my order?
If you would like to change or cancel your order, it is possible however you would have to let us know straight away. As soon as order is dispatched, we can not amend.

To change your order simply contact Customer Service by email, phone call or use Live Chat. We are always there to help you.

I have received incomplete order
Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately or from another location.

If your order has been sent separately then the delivery note will state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

I have received incorrect or faulty item
We want all our customers to receive top quality goods so if you think that item that we have sent to you is faulty or not the one that you have ordered, please let us know it straight away. You can contact us via Live Chat, e-mail or by phone.

We will aim to resolve any issue with a faulty or incorrect item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get do our best to help you out.

I am having problems accessing or buying on Eco
If you are having any problems accessing or placing orders on our website, we recommend you make sure you have the latest updates and patches for your operating system.

If you are still having problems, get in touch with our Customer Service Team, who will be able to help you. To help us solve the issue for you, please include as many of the following details as possible:
• Your Operating System (e.g. Windows Vista, Mac OS X) • Internet Browser (Internet Explorer 7, Firefox, Safari) • What URL you were trying to access (e.g. • What time the problem occurred

Please cut and paste into the email any error message that appeared on the screen.

Shopping on Eco Outdoor Sports
There are a number of ways you can search for a product until you find exactly what you're looking for.

The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then click on the type of item you want from the list on the left side of the screen, then refine your search according to colour, size, price or brand, until you find exactly what you're looking for.

Alternatively, if you know exactly what you want, just type in the product or brand into our search facility [top right of the Website] and we will find you everything related to your specific search.
Once you have found what you want, click 'add to cart', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.

Don't forget to check out our sale items section as it can be a fashion-gold mine!

You can also place your order by phone:
If you prefer to order selected items by phone, call our Customer Service Team on 1-888-266-7789. We work Monday to Friday 8:30 to 5:00 EST.

Please have names of selected items including size and colour, credit card details, billing and shipping address on hand.

Do I need to create an account to shop with Eco?
Simple answer – no.

However setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, newsletters, and (our favourite bit) exclusive discounts and special offers.
You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.
Just follow the easy steps on screen and remember to have your payment and address details to hand.

Discount Codes
Do you have a discount code? Great :-)

Make sure you type your code to the appropriate box ‘Discount Codes’ when you check out, and hit ‘Apply Coupon’ to add it to your order.

If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

Please note only one discount offer can be used per order.