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Warranty and Returns
You can be rest assured on the quality of the products you purchase from ECO Outdoor Sports. All the products we sell have a lifetime warranty against manufacturers defects and workmanship for the life of the product with the exception of footwear, which has a one-year warranty. If a warranty is required, we will repair or replace the product for you at no cost (shipping fees may apply).
Warranties may be brought into any of our stores for processing or mailed to us using the following Return and Exchange process. Please allow 5 weeks for processing warranties.
If you have any questions about our warranty, return or exchange policy, please email us at customer service or call us at 1-866-886-7456.
Returns and Exchanges
Within 14 Days
Returns and exchanges can be made at any one of our stores within 14 days of purchase with the merchandise in new condition with the tags still attached and a copy of the original purchase receipt.
Clearance Items
Clearance items are sale items discounted by 30% or more. Clearance items may be returned with the tags still attached and a copy of the original receipt within 14 days of purchase for an exchange or an in-store credit only.
Returning by Mail
Merchandise purchased in one of our stores may be returned by mail post dated within 14 days of purchase with the merchandise in new condition with the tags still attached and a copy of the original purchase receipt. Merchandise ordered online may be returned by mail post dated within 14 days of receiving the product in its original package with the merchandise in new condition with the tags still attached and a copy of the original purchase receipt. ECO Outdoor Sports will not be responsible for products damaged or lost in transit.
Within Canada
Return items must be sent prepaid via Regular Parcel Post or a courier of your choice. Please insure your parcel adequately to accommodate for lost or damage during transit. If you are shipping via Canada Post, insuring your parcel will also allow you to track it.
If you are sending merchandise back for an exchange, please remember to include sufficient payment for the return postage.
Please note we cannot accept COD’s and your parcel will be refused.
From outside Canada
Return items from outside Canada must be shipped prepaid, by insured Surface Mail post dated within 14 days of receiving the merchandise in its original packaging in new condition with the tags still attached and a copy of the original purchase receipt. Please write "Canadian Goods Returning" on the outside of the package to avoid unnecessary delays.
If you are sending merchandise back for an exchange, please remember to include sufficient payment for the return postage. Please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by ECO Outdoor Sports.
Mail Returns to this address:
ECO Outdoor Sports
Product Return and Exchange Dept.
2140 West 4th Avenue
Vancouver , B.C.
V6K 1N6
Note: Please include a brief note on why you are returning the product and an email address in which we may notify you on the progress of your return.
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| Shipping Chart |
| Order Total | Regular Post | Express 3-5 business days | Pick up |
| $0-$300 | $9.00 | $19.00 | Free |
| $300.01-$500 | $11.00 | Free |
| $500.01-$1000 | $14.00 | $29.99 | Free |
| $1000.01-$2000 | $18.00 | Free |
| $2000.01-$3000 | $24.00 | Free |
| Over 3000.01 | Please Call | Please Call | Free |
| When ordering Tents, oversize backpack or sleeping bags, additional shipping as below: |
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| Tent |
| Order Item | Regular Post | Express 3-5 business days | Pick up |
| 1-3 persons tent | $14.00 | $30.00 | Free |
| 4+ persons and Family camping | $24.00 | $63.00 | Free |
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| Sleeping bags |
| Order Item | Regular Post | Express 3-5 business days | Pick up |
| 1-2/3-4 seasons | $12.00 | $25.00 | Free |
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| Oversize Backpacks |
| Order Item | Regular Post | Express 3-5 business days | Pick up |
| Oversize Backpacks | $12.00 | $25.00 | Free |
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*International orders may be subject to Custom taxes and fees.
*International shipping is $45 and may take 2-3 months.
*Oversized Items
Please note that certain products or orders are too large, too fragile or too heavy to be shipped through the postal system. We will inform you if your order requires extra freight.
On multiple item orders we will do our best to condense your freight to reduce shipping charges. We will inform you if we are able to reduce your freight charge and credit you the difference.
Please contact us if your require more information on rates and delivery times. |
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Contact US
Customer Services:
2136 West 4th Ave.
Vancouver, B.C. V6K 1N6
Tel:1.866.886.7456(English/French:Tue-Sat)
email customer service |
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